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CUSTOMER NEEDS: List of resources
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Closing the Sale
from the series:
Sales and Service Masterclass Series
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AUD $319.00
Buy Now
Buy Online AUD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Creating Positive Impressions
from the series:
Cutting Edge Communication Comedy Series 1-36
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AUD $275.00
Buy Now
Buy Online AUD $261.25
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Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Caro...
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Customer Value - The Only Thing that Matters
from the series:
Total Quality Service Set
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AUD $275.00
Buy Now
Buy Online AUD $261.25
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Learn what gives value to your customers, internal or external, so they choose you over the competition. 12 minutes....
More...
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Effective Listening
from the series:
People Skills Series
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AUD $495.00
Buy Now
Buy Online AUD $470.25
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
More...
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Listening & Understanding
from the series:
Communication Essentials Series
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AUD $605.00
Buy Now
Buy Online AUD $574.75
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Learn the five key skills of effective listening and understanding - show interest, focus on...
More...
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Managing Difficult Customers and Complaints
from the series:
Sales and Service Masterclass Series
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AUD $319.00
Buy Now
Buy Online AUD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Overcoming Objections
from the series:
Sales and Service Masterclass Series
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AUD $319.00
Buy Now
Buy Online AUD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Passion for Service Excellence
from the series:
Workplace Excellence
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AUD $495.00
Buy Now
Buy Online AUD $470.25
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New Release!!! See the difference when people want to pro...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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AUD $319.00
Buy Now
Buy Online AUD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Putting Customers First
from the series:
Creating a High Performance Workplace Series
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AUD $495.00
Buy Now
Buy Online AUD $470.25
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This video covers key training areas for achieving superior custom...
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Sales and Service Masterclass Series
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AUD $1,760.00
Buy Now
Buy Online AUD $1,672.00
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Secret Service Awards
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AUD $385.00
Buy Now
Buy Online AUD $365.75
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The Secret Service Awards is where 'Candid Camera' meets 'MTV'!
Viewers have sent in their own secretly shot videoclips...
More...
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Selling Yourself First
from the series:
Sales and Service Masterclass Series
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AUD $319.00
Buy Now
Buy Online AUD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Staff Can Do Too
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AUD $275.00
Buy Now
Buy Online AUD $261.25
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Teach frontline staff to meet customers' needs with the CAN DO formula.
...
More...
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Switch On - Respect
from the series:
Switch On Series
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AUD $275.00
Buy Now
Buy Online AUD $261.25
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SWITCH ON RESPECT is aimed at helping everyone at all levels to maintain a respectful non-judgme...
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Switch On - Service
from the series:
Switch On Series
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AUD $275.00
Buy Now
Buy Online AUD $261.25
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SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff...
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Switch On Series
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AUD $935.00
Buy Now
Buy Online AUD $888.25
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi...
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The Art of Questioning
from the series:
Take Away Training Series
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AUD $319.00
Buy Now
Buy Online AUD $303.05
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Discover how to be interesting, engaging and effective when asking questions. Learn various ...
More...
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What Customers Love and Hate
from the series:
Sales and Service Masterclass Series
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AUD $319.00
Buy Now
Buy Online AUD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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