Building Rapport List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


BUILDING RAPPORT: List of resources
Title & Format	Price	Description

10 Powerful Networking Skills from the series: Take Away Training Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Learn how to become more successful with your networking by implementing ten powerful ski... More...

6 Ways To Build Rapport from the series: Take Away Training Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Learn useful ways for creating a bond and connection - regardless of whether you are in s... More...

Boomerang	AUD $605.00 Buy Now Buy Online AUD $574.75	Learn how to use the reciprocity urge to create happy customers and cooperative teams. More...

Building Relationships from the series: Cutting Edge Communication Comedy Series 1-36	AUD $275.00 Buy Now Buy Online AUD $261.25	Marcus sets up a “speed socializing” exercise to give staff an insight into building long lasting rela... More...

Building Relationships from the series: Hotlines Series	AUD $385.00 Buy Now Buy Online AUD $365.75	Call centre operators are often the first and most important point of contact with the custo... More...

Communicating Clearly from the series: Hotlines Series	AUD $385.00 Buy Now Buy Online AUD $365.75	Staff in call centres need to learn to communicate clearly, especially if someone has diffic... More...

Conveying a Professional Image from the series: Hotlines Series	AUD $385.00 Buy Now Buy Online AUD $365.75	People in call centres are the window into their organisation. They need to present a profes... More...

Creating Positive Impressions from the series: Cutting Edge Communication Comedy Series 1-36	AUD $275.00 Buy Now Buy Online AUD $261.25	Carol greets new clients but struggles with their name pronunciation. Michael and Wendy are not welcoming, so Caro... More...

Diffusing Anger from the series: Cutting Edge Communication Comedy Series 1-36	AUD $275.00 Buy Now Buy Online AUD $261.25	Marcus runs a training session to help staff manager anger, and invites Serena as the anger management expert, whi... More...

Effective Listening from the series: People Skills Series	AUD $495.00 Buy Now Buy Online AUD $470.25	Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...

Getting Motivated	AUD $495.00 Buy Now Buy Online AUD $470.25	An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c... More...

Listening from the series: Take Away Training Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Find out common listening mistakes and how to really hear what people are saying. ... More...

Listening & Understanding from the series: Communication Essentials Series	AUD $605.00 Buy Now Buy Online AUD $574.75	Learn the five key skills of effective listening and understanding - show interest, focus on... More...

Listening Skills Indicator	AUD $59.40 Buy Now Buy Online AUD $56.43	Assess your skills with this 360 degree assessment tool. It provides a profile of your stren... More...

Negotiating for Results from the series: Cutting Edge Communication Comedy Series 1-36	AUD $275.00 Buy Now Buy Online AUD $261.25	Steve and Paul Garrison negotiate a large contract to provide services to Paul’s company. Steve wants ... More...

Overcoming Personal Barriers to Diversity from the series: Take Away Training Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Just about every organisation is interested in diversity and has introduced policies and program... More...

Passion for Service Excellence from the series: Workplace Excellence	AUD $495.00 Buy Now Buy Online AUD $470.25	New Release!!! See the difference when people want to pro... More...

Personality Clash from the series: Difficult People and Situations	AUD $495.00 Buy Now Buy Online AUD $470.25	Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's atti... More...

Presenting with Impact from the series: Sales and Service Masterclass Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Ideal for group training and self-development..with excellent workbook and handouts. More...

Receiving Calls from the series: Basic Telephone Skills Set	AUD $275.00 Buy Now Buy Online AUD $261.25	Answer calls and handle enquiries in a positive and professional manner. ... More...

Selling Yourself First from the series: Sales and Service Masterclass Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Ideal for group training and self-development..with excellent workbook and handouts. More...

Staff Can Do Too	AUD $275.00 Buy Now Buy Online AUD $261.25	Teach frontline staff to meet customers' needs with the CAN DO formula. ... More...

Switch On - Caring from the series: Switch On Series	AUD $275.00 Buy Now Buy Online AUD $261.25	SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide rang... More...

Switch On - Service from the series: Switch On Series	AUD $275.00 Buy Now Buy Online AUD $261.25	SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff... More...

Switch On Series	AUD $935.00 Buy Now Buy Online AUD $888.25	The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi... More...

Teaching Greetings from the series: Cutting Edge Communication Comedy Series 1-36	AUD $275.00 Buy Now Buy Online AUD $261.25	Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegat... More...

The Phone as a Friend from the series: Sales and Service Masterclass Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Ideal for group training and self-development..with excellent workbook and handouts. More...

The Power of Empathy from the series: Take Away Training Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and d... More...

What Customers Love and Hate from the series: Sales and Service Masterclass Series	AUD $319.00 Buy Now Buy Online AUD $303.05	Ideal for group training and self-development..with excellent workbook and handouts. More...

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