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PROFESSIONAL IMAGE: List of resources
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Call Skills Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provid...
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Communicating Clearly
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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Staff in call centres need to learn to communicate clearly, especially if someone has diffic...
More...
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Conveying Information
from the series:
Communication Essentials Series
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USD $605.00
Buy Now
Buy Online USD $574.75
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Whether conveying information, giving instructions, coaching...
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Conveying a Professional Image
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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People in call centres are the window into their organisation. They need to present a profes...
More...
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Damage Control
from the series:
Difficult People and Situations
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USD $495.00
Buy Now
Buy Online USD $470.25
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An excellent case study of a major product delivery disaster and a very angry client - all superbl...
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Emotional Competence Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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Ethical Behaviour
from the series:
Q&A Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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What is ethical behaviour and does it really matter in today's workplace? Can unethical behaviou...
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Explaining Clearly
from the series:
People Skills Series
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USD $495.00
Buy Now
Buy Online USD $470.25
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Whether conveying information, giving instructions, coaching or sellin...
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Getting Motivated
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USD $495.00
Buy Now
Buy Online USD $470.25
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...
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Passion at work Skills Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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Passion for Service Excellence
from the series:
Workplace Excellence
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USD $495.00
Buy Now
Buy Online USD $470.25
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New Release!!! See the difference when people want to pro...
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Sales & Service Turn-Offs
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Identify the ten core principles of excellent service and what typically turns customers off...
More...
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Switch On - Service
from the series:
Switch On Series
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USD $275.00
Buy Now
Buy Online USD $261.25
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SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff...
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Talking Up Your Business
from the series:
Learning a la Carte Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Peter Quarry interviews Carolyn Stafford, Director, connectmarket.com.au
More...
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-36
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USD $275.00
Buy Now
Buy Online USD $261.25
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegat...
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The Spirit of Service
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Learn behaviours that internal and external customers love, so you deliver excellent service...
More...
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