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BUILDING RAPPORT: List of resources
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6 Ways To Build Rapport
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Learn useful ways for creating a bond and connection - regardless of whether you are in s...
More...
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Building Relationships
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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Call centre operators are often the first and most important point of contact with the custo...
More...
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Communicating Clearly
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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Staff in call centres need to learn to communicate clearly, especially if someone has diffic...
More...
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Conveying a Professional Image
from the series:
Hotlines Series
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USD $385.00
Buy Now
Buy Online USD $365.75
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People in call centres are the window into their organisation. They need to present a profes...
More...
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Effective Listening
from the series:
People Skills Series
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USD $495.00
Buy Now
Buy Online USD $470.25
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
More...
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Getting Motivated
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USD $495.00
Buy Now
Buy Online USD $470.25
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...
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Listening
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Find out common listening mistakes and how to really hear what people are saying.
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More...
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Listening & Understanding
from the series:
Communication Essentials Series
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USD $605.00
Buy Now
Buy Online USD $574.75
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Learn the five key skills of effective listening and understanding - show interest, focus on...
More...
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Listening Skills Indicator
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USD $59.40
Buy Now
Buy Online USD $56.43
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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Overcoming Personal Barriers to Diversity
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Just about every organisation is interested in diversity and has introduced policies and program...
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Passion for Service Excellence
from the series:
Workplace Excellence
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USD $495.00
Buy Now
Buy Online USD $470.25
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New Release!!! See the difference when people want to pro...
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Presenting with Impact
from the series:
Sales and Service Masterclass Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Receiving Calls
from the series:
Basic Telephone Skills Set
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USD $275.00
Buy Now
Buy Online USD $261.25
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Answer calls and handle enquiries in a positive and professional manner.
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More...
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Staff Can Do Too
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USD $275.00
Buy Now
Buy Online USD $261.25
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Teach frontline staff to meet customers' needs with the CAN DO formula.
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More...
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Switch On - Service
from the series:
Switch On Series
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USD $275.00
Buy Now
Buy Online USD $261.25
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SWITCH ON SERVICE is aimed at developing and maintaining positive service attitudes in all staff...
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Switch On Series
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USD $935.00
Buy Now
Buy Online USD $888.25
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The SWITCH ON SERIES has been created by psychologist Eve Ash to help people identify and change negative thi...
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Teaching Greetings
from the series:
Cutting Edge Communication Comedy Series 1-36
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USD $275.00
Buy Now
Buy Online USD $261.25
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Carlos needs training in reception skills. Carol is critical of his pronunciation and poor English, so she delegat...
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The Phone as a Friend
from the series:
Sales and Service Masterclass Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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The Power of Empathy
from the series:
Take Away Training Series
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USD $319.00
Buy Now
Buy Online USD $303.05
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Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and d...
More...
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