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TELEPHONE SKILLS: List of resources
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10 Essential Reception Skills
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USD $290.00
Buy Now
Buy Online USD $269.70
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Learn the ten top reception skills, including professional presentation, dealing with mul...
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Basic Telephone Skills Set
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USD $0.00
Buy Now
Buy Online USD $0.00
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More...
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Call Skills Indicator
from:
Skills Indicators
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USD $54.00
Buy Now
Buy Online USD $50.22
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Assess your skills with this 360 degree assessment tool. It provid...
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Cold Calling
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USD $250.00
Buy Now
Buy Online USD $232.50
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The key skills for cold calling on the telephone.
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Controlling Call Time
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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Staff in call centres need to be able to control call time and manage talkative callers poli...
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Dealing with Abusive & Threatening Calls
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USD $290.00
Buy Now
Buy Online USD $269.70
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Discover the six skills for managing angry, abusive and threatening callers and how to end a...
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Debt Collecting
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USD $250.00
Buy Now
Buy Online USD $232.50
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Demonstrates how to handle the three most difficult types of debt collection calls.
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Help Desk Skills Indicator
from:
Skills Indicators
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USD $54.00
Buy Now
Buy Online USD $50.22
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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Hotlines Series
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USD $3,325.00
Buy Now
Buy Online USD $3,092.25
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Hotlines is an entertaining video-based training package for call centre staff developed by ...
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Receptionist Skills Indicator
from:
Skills Indicators
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USD $54.00
Buy Now
Buy Online USD $50.22
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
More...
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The Phone as a Friend
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USD $290.00
Buy Now
Buy Online USD $269.70
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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