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EXPLAINING: List of resources
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Adult Learning Principles
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USD $290.00
Buy Now
Buy Online USD $269.70
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Are you involved in designing or delivering training and education to adults?
If so... More...
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Communicating Clearly
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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Staff in call centres need to learn to communicate clearly, especially if someone has diffic...
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Conducting Training Activities
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USD $290.00
Buy Now
Buy Online USD $269.70
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Improve training sessions using case studies and role plays to ensure quality learning.
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Controlling Call Time
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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Staff in call centres need to be able to control call time and manage talkative callers poli...
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Conveying Information
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USD $550.00
Buy Now
Buy Online USD $511.50
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Whether conveying information, giving instructions, coaching...
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Damage Control
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USD $445.00
Buy Now
Buy Online USD $413.85
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An excellent case study of a major product delivery disaster and a very angry client - all superbl...
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Delegating and Empowering
from:
Q&A Series
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USD $290.00
Buy Now
Buy Online USD $269.70
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For workplaces to function at their optimum, delegating and empowering are essential. In a very ...
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Explaining Clearly
from:
People Skills Series
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USD $445.00
Buy Now
Buy Online USD $413.85
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T Whether conveying information, giving instructions, coaching or ...
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Negotiating With Suppliers
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USD $290.00
Buy Now
Buy Online USD $269.70
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Businesses need to negotiate more effectively with suppliers, not just on price. Pshchologist Eve...
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Presenting with Impact
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USD $290.00
Buy Now
Buy Online USD $269.70
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Satisfying Customers
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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Call centre professionals have to be knowledgeable about their products and services so they...
More...
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