Customer Service List of Training Resources - Training Video | Training DVD | Management Training | Customer Service Training


CUSTOMER SERVICE: List of resources
Title & Format	Price	Description

10 Essential Reception Skills from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Learn the ten top reception skills, including professional presentation, dealing with mul... More...

Boomerang	USD $550.00 Buy Now Buy Online USD $511.50	Learn how to use the reciprocity urge to create happy customers and cooperative teams. More...

Business Etiquette from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Learn how business etiquette can improve your dealings in all aspects of your business. More...

Client Relationships Indicator from: Skills Indicators	USD $54.00 Buy Now Buy Online USD $50.22	Assess your skills with this 360 degree assessment tool. It provides a profile of your stren... More...

Conveying a Professional Image from: Hotlines Series	USD $350.00 Buy Now Buy Online USD $325.50	People in call centres are the window into their organisation. They need to present a profes... More...

Customer Service Skills Indicator from: Skills Indicators	USD $54.00 Buy Now Buy Online USD $50.22	Assess your skills with this 360 degree assessment tool. It provides a profile of your stren... More...

Damage Control from: Difficult People and Situations	USD $445.00 Buy Now Buy Online USD $413.85	An excellent case study of a major product delivery disaster and a very angry client - all superbl... More...

Dealing with Abusive & Threatening Calls from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Discover the six skills for managing angry, abusive and threatening callers and how to end a... More...

Dealing with Difficult People from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Develop techniques to handle angry, abusive or uncooperative people. ... More...

Effective Listening from: People Skills Series	USD $445.00 Buy Now Buy Online USD $413.85	Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo... More...

Getting Motivated	USD $445.00 Buy Now Buy Online USD $413.85	An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c... More...

Handling Complaints from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Resolve problems and gain positive outcomes from difficult situations. ... More...

Handling Upset Customers from: Hotlines Series	USD $350.00 Buy Now Buy Online USD $325.50	One of the toughest challenges for a call centre operator is dealing with an upset and emoti... More...

Handling the Difficult Customer from: Take Away Training Series	USD $0.00 Buy Now Buy Online USD $0.00	In some workplaces people deal with really difficult customer or clients... often all day long. P... More...

Help Desk Skills Indicator from: Skills Indicators	USD $54.00 Buy Now Buy Online USD $50.22	Assess your skills with this 360 degree assessment tool. It provides a profile of your stren... More...

Hotlines Series	USD $3,325.00 Buy Now Buy Online USD $3,092.25	Hotlines is an entertaining video-based training package for call centre staff developed by ... More...

Kangaroo	USD $350.00 Buy Now Buy Online USD $325.50	Everyone wants to know how to be happy at work... More...

Managing Anger & Abuse from: Hotlines Series	USD $350.00 Buy Now Buy Online USD $325.50	When customers are angry it is important to deal with them effectively and professionally. ... More...

Managing Difficult Customers and Complaints from: Sales and Service Masterclass Series	USD $290.00 Buy Now Buy Online USD $269.70	Ideal for group training and self-development..with excellent workbook and handouts. More...

Overcoming Personal Barriers to Diversity from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Just about every organisation is interested in diversity and has introduced policies and program... More...

Passion for Service Excellence from: Workplace Excellence	USD $445.00 Buy Now Buy Online USD $413.85	New Release!!! See the difference when people want to pro... More...

Presenting with Impact from: Sales and Service Masterclass Series	USD $290.00 Buy Now Buy Online USD $269.70	Ideal for group training and self-development..with excellent workbook and handouts. More...

Problem Solving from: Basic Telephone Skills Set	USD $250.00 Buy Now Buy Online USD $232.50	Take responsibility, be persistent and solve problems. ... More...

Putting Customers First from: Creating a High Performance Workplace Series	USD $445.00 Buy Now Buy Online USD $413.85	This video covers key training areas for achieving superior custom... More...

Receiving Feedback - Advanced Skills from: Feedback Solutions Series	USD $550.00 Buy Now Buy Online USD $511.50	Not everyone is skilled at giving feedback. This places a greater ... More...

Sales & Service Turn-Offs from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Identify the ten core principles of excellent service and what typically turns customers off... More...

Sales and Service Masterclass Series	USD $1,595.00 Buy Now Buy Online USD $1,483.35	Ideal for group training and self-development..with excellent workbook and handouts. <... More...

Satisfying Customers from: Hotlines Series	USD $350.00 Buy Now Buy Online USD $325.50	Call centre professionals have to be knowledgeable about their products and services so they... More...

Secret Service Awards	USD $350.00 Buy Now Buy Online USD $325.50	The Secret Service Awards is where 'Candid Camera' meets 'MTV'! Viewers have sent in their own secretly shot videoclips... More...

Selling Yourself First from: Sales and Service Masterclass Series	USD $290.00 Buy Now Buy Online USD $269.70	Ideal for group training and self-development..with excellent workbook and handouts. More...

Service Skills Indicator from: Skills Indicators	USD $54.00 Buy Now Buy Online USD $50.22	Assess your skills with this 360 degree assessment tool. It provides a profile of your stren... More...

Staff Can Do Too	USD $250.00 Buy Now Buy Online USD $232.50	Teach frontline staff to meet customers' needs with the CAN DO formula. ... More...

The Improving Service Series	USD $1,595.00 Buy Now Buy Online USD $1,483.35	An organisation wide strategy for excellence in service. A comprehensive package with specif... More...

The Phone as a Friend from: Sales and Service Masterclass Series	USD $290.00 Buy Now Buy Online USD $269.70	Ideal for group training and self-development..with excellent workbook and handouts. More...

The Power of Empathy from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and d... More...

The Psychology of Saying Sorry from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Find out why people have such difficulty apologizing when somethin... More...

The Spirit of Service from: Take Away Training Series	USD $290.00 Buy Now Buy Online USD $269.70	Learn behaviours that internal and external customers love, so you deliver excellent service... More...

The Vision for Change from: A System of Change Series	USD $250.00 Buy Now Buy Online USD $232.50	A seven-step plan to turn your vision into reality. ... More...

Total Quality Service Set	USD $750.00 Buy Now Buy Online USD $697.50	Improve quality, efficiency and staff commitment in order to deliver superior customer service. Features Dr Karl Albrech... More...

Unhappy Customers from: The Improving Service Series	USD $250.00 Buy Now Buy Online USD $232.50	Complaints from customers and clients about some aspects of servic... More...

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