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CONFLICT & DIFFICULT PEOPLE: List of resources
Title & Format Price Description
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6 Ways to Resolve Conflict
USD $290.00 Buy Online USD $269.70 Learn six practical techniques to resolve conflict in the workplace and achieve effective re...
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7 Ways to Handle a Difficult Boss
USD $290.00 Buy Online USD $269.70 Stop complaining and start working on solving the problem.
Learn seven specific st...
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Bullying And Teasing
USD $95.00 Buy Online USD $88.35 Learn the basic skills to assertively deal with bullying behaviour and teasing....
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Bullying Prevention: Employee Awareness and Response
USD $495.00 Buy Online USD $460.35

This program provides essential OH&S training for all employees on the damaging impact of workplac...

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Bullying Prevention: Roles and Responsibilities for Supervisors and Managers
USD $495.00 Buy Online USD $460.35

Managers have a legal duty to control workplace bullying. This program will assist your compliance...

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Bullying and Harassment
USD $445.00 Buy Online USD $413.85

Bullying, harassment and especially sexual harassment is unacceptable in any workplace.

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Coaching to Resolve Conflict
USD $550.00 Buy Online USD $511.50

This program will provide viewers with the knowledge and skills th...

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Conflict Management Indicator
USD $54.00 Buy Online USD $50.22 Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
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Conflict within Teams
USD $290.00 Buy Online USD $269.70 Learn skills to identify and resolve conflict between team members. ...
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Damage Control
USD $445.00 Buy Online USD $413.85

An excellent case study of a major product delivery disaster and a very angry client - all superbl...

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Dealing With Conflict
USD $445.00 Buy Online USD $413.85 Conflicts at work waste an enormous amount of time and energy. In this video see practical e...
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Dealing with Abusive & Threatening Calls
USD $290.00 Buy Online USD $269.70 Discover the six skills for managing angry, abusive and threatening callers and how to end a...
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Dealing with Difficult People
USD $290.00 Buy Online USD $269.70 Develop techniques to handle angry, abusive or uncooperative people. ...
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Dealing with Manipulative People
USD $290.00 Buy Online USD $269.70

Working with manipulative people can be difficult, as they have the ability to influence you or ev...

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Difficult People and Situations
USD $1,480.00 Buy Online USD $1,376.40

A series of 4 outstanding dramatized DVDs - a must for every business!

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Duty of Care Series
USD $2,970.00 Buy Online USD $2,762.10

Essential training resources to ensure your people behave professionally and ethically. Includes w...

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Duty of Care Series - Industrial Version - 7 Titles
USD $0.00 Buy Online USD $0.00

Essential training resources to ensure your people behave professionally and ethically. Includes w...

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Duty of Care Series - Office Version - 7 Titles
USD $0.00 Buy Online USD $0.00

Essential training resources to ensure your people behave professionally and ethically. Includes w...

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Eliminating Workplace Bullying
USD $290.00 Buy Online USD $269.70 Develop an organisational policy that helps victims as well as those with bullying behaviour...
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Family Fireworks
USD $95.00 Buy Online USD $88.35 Learn to survive the common crises of family fights, marriage break-ups and domestic violence....
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Getting Motivated
USD $445.00 Buy Online USD $413.85

An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...

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Handling Complaints
USD $290.00 Buy Online USD $269.70 Resolve problems and gain positive outcomes from difficult situations. ...
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Handling Difficult People
USD $445.00 Buy Online USD $413.85 Learn practical skills to deal with the know-all, the aggressive person, the joker, the com...
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Handling Upset Customers
USD $350.00 Buy Online USD $325.50 One of the toughest challenges for a call centre operator is dealing with an upset and emoti...
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Handling the Difficult Customer
USD $0.00 Buy Online USD $0.00

In some workplaces people deal with really difficult customer or clients... often all day long. P...

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Introduction to Sexual Harassment for Supervisors and Managers - Industrial version
USD $495.00 Buy Online USD $460.35

Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors...

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Introduction to Sexual Harassment in the Workplace - Industrial version
USD $495.00 Buy Online USD $460.35

Essential training resources to ensure your people behave professionally and ethically.

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Introduction to Sexual Harassment in the Workplace - Office version
USD $495.00 Buy Online USD $460.35

An excellent introduction for all employees, contractors, supervisors and managers new to their ro...

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Leadership Sins
USD $445.00 Buy Online USD $413.85

Leadership requires awareness, open communication and the ability to empower others. David makes s...

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Losing Your Cool
USD $95.00 Buy Online USD $88.35 Why do people get angry? Learn ways to deal with your own anger and that of others...
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Manager and Psychologist
USD $290.00 Buy Online USD $269.70

A good manager needs an understanding of peoples behaviours. Not all people are the same, so th...

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Managing Aggression in the Workplace
USD $290.00 Buy Online USD $269.70 This program explores how to prevent aggression at work and how to reduce risk and/or manage...
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Managing Anger & Abuse
USD $350.00 Buy Online USD $325.50 When customers are angry it is important to deal with them effectively and professionally. ...
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Managing Boundaries
USD $290.00 Buy Online USD $269.70

One very effective way of knowing how to handle conflicts (both overt and covert) at work is by un...

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Managing Difficult Customers and Complaints
USD $290.00 Buy Online USD $269.70
Ideal for group training and self-development..with excellent workbook and handouts.
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Managing Disagreements Constructively
USD $290.00 Buy Online USD $269.70

This video covers the range of ways to manage disagreements and co...

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Mediating Disputes
USD $445.00 Buy Online USD $413.85 Learn a step-by-step method for resolving disputes, personality clashes and other conflicts....
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Open Communication & Teamwork
USD $445.00 Buy Online USD $413.85

New Release !!!

Learn how to communicate effectively to ac...

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Overcoming Harassment
USD $290.00 Buy Online USD $269.70 Learn simple techniques for dealing with harassment and changing the situation. ...
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Overcoming Negative Behaviors
USD $550.00 Buy Online USD $511.50

Dealing with negative and difficult people is one of the most stre...

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Overcoming Personal Barriers to Diversity
USD $290.00 Buy Online USD $269.70

Just about every organisation is interested in diversity and has introduced policies and program...

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Passion for Service Excellence
USD $445.00 Buy Online USD $413.85

New Release!!!

See the difference when people want to pro...

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Personality Clash
USD $445.00 Buy Online USD $413.85

Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's atti...

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The Psychology of Saying Sorry
USD $290.00 Buy Online USD $269.70

Find out why people have such difficulty apologizing when somethin...

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Understanding Personality Differences
USD $290.00 Buy Online USD $269.70

Personality differences are usually complex. Sometimes, they simply cannot be understood. Yet pe...

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Unhappy Customers
USD $250.00 Buy Online USD $232.50

Complaints from customers and clients about some aspects of servic...

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