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CONFLICT & DIFFICULT PEOPLE: List of resources
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| Title & Format | Price | Description | |
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6 Ways to Resolve Conflict
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USD $290.00
Buy Now
Buy Online USD $269.70
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Learn six practical techniques to resolve conflict in the workplace and achieve effective re...
More...
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7 Ways to Handle a Difficult Boss
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USD $290.00
Buy Now
Buy Online USD $269.70
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Stop complaining and start working on solving the problem.
Learn seven specific st... More...
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Bullying And Teasing
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USD $95.00
Buy Now
Buy Online USD $88.35
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Learn the basic skills to assertively deal with bullying behaviour and teasing....
More...
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Bullying Prevention: Employee Awareness and Response
from:
Duty of Care Series
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USD $495.00
Buy Now
Buy Online USD $460.35
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This program provides essential OH&S training for all employees on the damaging impact of workplac...
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Bullying Prevention: Roles and Responsibilities for Supervisors and Managers
from:
Duty of Care Series
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USD $495.00
Buy Now
Buy Online USD $460.35
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Managers have a legal duty to control workplace bullying. This program will assist your compliance...
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Bullying and Harassment
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USD $445.00
Buy Now
Buy Online USD $413.85
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Bullying, harassment and especially sexual harassment is unacceptable in any workplace.
More...
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Coaching to Resolve Conflict
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USD $550.00
Buy Now
Buy Online USD $511.50
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This program will provide viewers with the knowledge and skills th...
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Conflict Management Indicator
from:
Skills Indicators
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USD $54.00
Buy Now
Buy Online USD $50.22
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
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Conflict within Teams
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USD $290.00
Buy Now
Buy Online USD $269.70
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Learn skills to identify and resolve conflict between team members.
...
More...
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Damage Control
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USD $445.00
Buy Now
Buy Online USD $413.85
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An excellent case study of a major product delivery disaster and a very angry client - all superbl...
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Dealing With Conflict
from:
People Skills Series
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USD $445.00
Buy Now
Buy Online USD $413.85
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Conflicts at work waste an enormous amount of time and energy. In this video see practical e...
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Dealing with Abusive & Threatening Calls
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USD $290.00
Buy Now
Buy Online USD $269.70
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Discover the six skills for managing angry, abusive and threatening callers and how to end a...
More...
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Dealing with Difficult People
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USD $290.00
Buy Now
Buy Online USD $269.70
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Develop techniques to handle angry, abusive or uncooperative people.
...
More...
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Dealing with Manipulative People
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USD $290.00
Buy Now
Buy Online USD $269.70
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Working with manipulative people can be difficult, as they have the ability to influence you or ev...
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Difficult People and Situations
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USD $1,480.00
Buy Now
Buy Online USD $1,376.40
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A series of 4 outstanding dramatized DVDs - a must for every business!
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Duty of Care Series
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USD $2,970.00
Buy Now
Buy Online USD $2,762.10
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Essential training resources to ensure your people behave professionally and ethically. Includes w...
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Duty of Care Series - Industrial Version - 7 Titles
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USD $0.00
Buy Now
Buy Online USD $0.00
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Essential training resources to ensure your people behave professionally and ethically. Includes w...
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Duty of Care Series - Office Version - 7 Titles
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USD $0.00
Buy Now
Buy Online USD $0.00
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Essential training resources to ensure your people behave professionally and ethically. Includes w...
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Eliminating Workplace Bullying
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USD $290.00
Buy Now
Buy Online USD $269.70
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Develop an organisational policy that helps victims as well as those with bullying behaviour...
More...
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Family Fireworks
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USD $95.00
Buy Now
Buy Online USD $88.35
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Learn to survive the common crises of family fights, marriage break-ups and domestic violence....
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Getting Motivated
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USD $445.00
Buy Now
Buy Online USD $413.85
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An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to c...
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Handling Complaints
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USD $290.00
Buy Now
Buy Online USD $269.70
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Resolve problems and gain positive outcomes from difficult situations.
...
More...
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Handling Difficult People
from:
People Skills Series
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USD $445.00
Buy Now
Buy Online USD $413.85
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Learn practical skills to deal with the know-all, the aggressive person, the joker, the com...
More...
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Handling Upset Customers
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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One of the toughest challenges for a call centre operator is dealing with an upset and emoti...
More...
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Handling the Difficult Customer
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USD $0.00
Buy Now
Buy Online USD $0.00
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In some workplaces people deal with really difficult customer or clients... often all day long. P...
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Introduction to Sexual Harassment for Supervisors and Managers - Industrial version
from:
Duty of Care Series
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USD $495.00
Buy Now
Buy Online USD $460.35
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Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors...
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Introduction to Sexual Harassment in the Workplace - Industrial version
from:
Duty of Care Series
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USD $495.00
Buy Now
Buy Online USD $460.35
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Essential training resources to ensure your people behave professionally and ethically.
More...
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Introduction to Sexual Harassment in the Workplace - Office version
from:
Duty of Care Series
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USD $495.00
Buy Now
Buy Online USD $460.35
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An excellent introduction for all employees, contractors, supervisors and managers new to their ro...
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Leadership Sins
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USD $445.00
Buy Now
Buy Online USD $413.85
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Leadership requires awareness, open communication and the ability to empower others. David makes s...
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Losing Your Cool
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USD $95.00
Buy Now
Buy Online USD $88.35
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Why do people get angry? Learn ways to deal with your own anger and that of others...
More...
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Manager and Psychologist
from:
Q&A Series
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USD $290.00
Buy Now
Buy Online USD $269.70
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A good manager needs an understanding of peoples behaviours. Not all people are the same, so th...
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Managing Aggression in the Workplace
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USD $290.00
Buy Now
Buy Online USD $269.70
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This program explores how to prevent aggression at work and how to reduce risk and/or manage...
More...
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Managing Anger & Abuse
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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When customers are angry it is important to deal with them effectively and professionally.
...
More...
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Managing Boundaries
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USD $290.00
Buy Now
Buy Online USD $269.70
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One very effective way of knowing how to handle conflicts (both overt and covert) at work is by un...
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Managing Difficult Customers and Complaints
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USD $290.00
Buy Now
Buy Online USD $269.70
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Ideal for group training and self-development..with excellent workbook and handouts.
More...
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Managing Disagreements Constructively
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USD $290.00
Buy Now
Buy Online USD $269.70
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This video covers the range of ways to manage disagreements and co...
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Mediating Disputes
from:
People Skills Series
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USD $445.00
Buy Now
Buy Online USD $413.85
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Learn a step-by-step method for resolving disputes, personality clashes and other conflicts....
More...
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Open Communication & Teamwork
from:
Workplace Excellence
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USD $445.00
Buy Now
Buy Online USD $413.85
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New Release !!! Learn how to communicate effectively to ac...
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Overcoming Harassment
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USD $290.00
Buy Now
Buy Online USD $269.70
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Learn simple techniques for dealing with harassment and changing the situation.
...
More...
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Overcoming Negative Behaviors
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USD $550.00
Buy Now
Buy Online USD $511.50
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Dealing with negative and difficult people is one of the most stre...
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Overcoming Personal Barriers to Diversity
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USD $290.00
Buy Now
Buy Online USD $269.70
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Just about every organisation is interested in diversity and has introduced policies and program...
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Passion for Service Excellence
from:
Workplace Excellence
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USD $445.00
Buy Now
Buy Online USD $413.85
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New Release!!! See the difference when people want to pro...
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Personality Clash
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USD $445.00
Buy Now
Buy Online USD $413.85
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Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's atti...
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The Psychology of Saying Sorry
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USD $290.00
Buy Now
Buy Online USD $269.70
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Find out why people have such difficulty apologizing when somethin...
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Understanding Personality Differences
from:
Q&A Series
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USD $290.00
Buy Now
Buy Online USD $269.70
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Personality differences are usually complex. Sometimes, they simply cannot be understood. Yet pe...
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Unhappy Customers
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USD $250.00
Buy Now
Buy Online USD $232.50
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Complaints from customers and clients about some aspects of servic...
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