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BUILDING RAPPORT & TRUST: List of resources
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10 Powerful Networking Skills
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USD $290.00
Buy Now
Buy Online USD $269.70
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Learn how to become more successful with your networking by implementing ten powerful ski...
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6 Ways To Build Rapport
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USD $290.00
Buy Now
Buy Online USD $269.70
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Learn useful ways for creating a bond and connection - regardless of whether you are in s...
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Body Language & Rapport in Interviewing
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USD $350.00
Buy Now
Buy Online USD $325.50
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The body language and tone of interviewers have a big impact on job applicants.
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Boomerang
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USD $550.00
Buy Now
Buy Online USD $511.50
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Learn how to use the reciprocity urge to create happy customers and cooperative teams.
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Building Relationships
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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Call centre operators are often the first and most important point of contact with the custo...
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Building Trust
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USD $290.00
Buy Now
Buy Online USD $269.70
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Explains the importance of work relationships based on trust, and describes the "four Cs" of...
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Communicating Clearly
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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Staff in call centres need to learn to communicate clearly, especially if someone has diffic...
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Conveying a Professional Image
from:
Hotlines Series
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USD $350.00
Buy Now
Buy Online USD $325.50
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People in call centres are the window into their organisation. They need to present a profes...
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Effective Listening
from:
People Skills Series
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USD $445.00
Buy Now
Buy Online USD $413.85
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Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen fo...
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Listening
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USD $290.00
Buy Now
Buy Online USD $269.70
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Find out common listening mistakes and how to really hear what people are saying.
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Listening & Understanding
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USD $550.00
Buy Now
Buy Online USD $511.50
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Learn the five key skills of effective listening and understanding - show interest, focus on...
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Listening Skills Indicator
from:
Skills Indicators
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USD $54.00
Buy Now
Buy Online USD $50.22
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Assess your skills with this 360 degree assessment tool. It provides a profile of your stren...
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Negotiating With Suppliers
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USD $290.00
Buy Now
Buy Online USD $269.70
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Businesses need to negotiate more effectively with suppliers, not just on price. Pshchologist Eve...
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Open Communication & Teamwork
from:
Workplace Excellence
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USD $445.00
Buy Now
Buy Online USD $413.85
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New Release !!! Learn how to communicate effectively to ac...
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Overcoming Personal Barriers to Diversity
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USD $290.00
Buy Now
Buy Online USD $269.70
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Just about every organisation is interested in diversity and has introduced policies and program...
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Personality Clash
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USD $445.00
Buy Now
Buy Online USD $413.85
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Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's atti...
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Receiving Calls
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USD $250.00
Buy Now
Buy Online USD $232.50
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Answer calls and handle enquiries in a positive and professional manner.
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Selling Yourself First
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USD $290.00
Buy Now
Buy Online USD $269.70
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Ideal for group training and self-development..with excellent workbook and handouts.
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Staff Can Do Too
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USD $250.00
Buy Now
Buy Online USD $232.50
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Teach frontline staff to meet customers' needs with the CAN DO formula.
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The Power of Empathy
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USD $290.00
Buy Now
Buy Online USD $269.70
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Discover the benefits of empathy. Learn techniques for getting out of the 'anger trap' and d...
More...
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