Good customer service is good business because it means repeat business. Selling should never be approached as a 'one-off' deal because very soon you'll run out of customers. Winning over customers for life is the payoff for giving great customer service and chances are your devotees will bring in more customers.
Good customer service and salesmanship involve many skills including: listening, networking, negotiating, presenting, consulting and conflict management.
There are many ways to increase sales and improve customer service and Seven Dimensions has more than 100 DVDs and training resources in the following areas:
Highly recommended DVDs can be found in the best selling series; Take Away Training with 22 service and sales titles including: 7 Key Sales Skills, Advanced Sales Techniques, Dealing with Abusive & Threatening Calls, Handling Complaints, How to Make a 5 Star Impression, How to Manage & Motivate a Sales Team, Sales & Service Turn-Offs, The Spirit of Service and many more!
Service and sales DVD titles can also be found in the People Skills, Learning a la Carte and Creating a High Performance Workplace Series .
Also included in the area of service and sales are six, 360 degree Skill Indicator online assessment tools for measuring and evaluating: Consulting Effectiveness, Interviewing Skills, Listening Skills, Negotiation Skills, Presentation Effectiveness, and Sales Performance.
Seven Dimensions also has the single title programs: Secret Service Awards, Can Do, and Staff Can Do Too.
Seven Dimensions has four entire video series devoted to service and sales. The first is the Hotlines series which is designed to improve motivation, professionalism, call skills and customer service in call centres . It comprises a series of 12 DVDs, a self-paced workbook and the Call Skills Indicator, a 360 degree feedback assessment tool.
The second series is Sales Stars. This is a self-paced learning package of four videos and workbooks. Participants will learn to develop the attitudes which lead to sales success and how to deal with difficult situations, such as angry customers.
The third series, Total Quality Service, features Dr Karl Albrecht and aims to improve quality, efficiency and staff commitment in order to deliver superior customer service.
Finally there is the Improving Service Series of 8 Modules. Each module comes with a comprehensive Leader's Guide, including Session Activities and Handouts. This series covers many facets of service including service leadership, selecting for service, unhappy customers, service burnout and more.