Video  Finder
Selling Yourself First
This title is part of the Sales and Service Masterclass Series
Duration: 12 Minutes
Synopsis

Ideal for group training and self-development. With excellent workbook and handouts.

Psychologist Peter Quarry and a panel of experts explore the dynamics of first impressions, building rapport, and strategies for building trust - all critical elements in securing sales and providing quality customer service. They offer some specific tools to overcome the de-motivation that affects all sales people from time to time, and examine the role of physical fitness and attitude in producing the positive energy required to succeed.

Key Learning Points

Discover ways to create a great impression and build positive customer relationships:

• Build rapport and develop trust
• Show interest and ask questions
• Use positive body language and warm tone
• Ensure a professional look with clothing and grooming
• Maintain a strong positive attitude - use recharge techniques
• Ensure fitness for best energy levels

Recommended Audiences
  • Service Staff
  • Managers
  • Sales Staff
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
SASM02
ISBN
9781921635366
Published
Melbourne Australia
Filming location
Melbourne Australia
Release year
2009
Copyright owner
ClickView
Publisher
Seven Dimensions