Video  Finder
Learning from Mistakes
This title is part of the Take Away Training Series
Duration: 14 minutes
Synopsis
Discover a simple three-step process for learning from mistakes and how to embed it into the culture of your organisation.
Key Learning Points

Step 1. Reflect and analyse

  • Understand what happened
  • Communicate positive intent - non-accusatory, focus is learning
  • Collect information - seek additional feedback
  • Avoid defensiveness - 'blame culture'
  • Recognise opportunity

Step 2. Identify learning statement

  • The specifics of what we can learn from this mistake
  • Applications of learning statements:
    deals with people;
    deals with organisation;
    deals with structure;
    deals with technology;
    deals with behaviour
  • Useful learning statements cover who, what, when, how and why

Step 3. Apply new learning

  • Identify future situations
  • Set the right example - senior managers admit mistakes, model appropriate behaviours
  • Provide adequate training
  • Integrate into systems and procedures - build review
  • Sessions into meetings, projects
Package Description
DVD
Recommended Audiences
  • All staff
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Interview
STOCK CODE
TAT53
ISBN
9781921909634
Published
Melbourne
Filming location
Australia
Release year
2001
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions