Video  Finder
Coaching to Build Skills
This title is part of the Performance Excellence Series
Duration: 13 minutes
Synopsis

Discover an effective approach that can be used to build all types of skills, including technical, task-related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer.

This video also provides effective alternatives to four of the most common mistakes people make when coaching a new employee, and introduces a four-step model for building all types of skills (explain, demonstrate, practise, provide feedback).

Key Learning Points
  • Avoid mistakes that coaches make when attempting to build skills
  • Use a four-step technique for building a particular skill
  • Explain tasks simply and clearly
  • Demonstrate a task and have the employee practise it
  • Provide feedback on the employee's progress
Package Description
DVD with workbook including quizzes, exercises and to-dos.
Recommended Audiences
  • Managers
Distributed in the following format(s)
  • DVD
Available in the following language(s)
  • English
Media Type
 Video Recording
Presentation Style
  • Drama
STOCK CODE
PE02
ISBN
9781921635694
Published
Melbourne
Filming location
USA
Release year
1995
Remastered year
2006
Copyright owner
ClickView
Publisher
Seven Dimensions